Return & Refund Policy

Refund and Returns Policy

We at Stepnosing would like you to be absolutely satisfied with every purchase. If you're not fully satisfied with your order, we're here to help. For information regarding returns and refunds, kindly go through the policy below:

Eligibility for Returns and Refunds

We welcome returns and provide refunds for orders placed via our website, subject to the following conditions:

Return Timeframe

Any fault or damage has to be reported to us within 24 hours of receipt of your order.

For returns on grounds other than above, mail us within 14 days from the date of delivery.

Returns have to take place within 30 days of receipt.

Condition of Items to Return

Products should not be utilized, be sealed with tag intact, and in the original condition in which they were received.

Products should be returned in the same perfect resale condition as they were received with original packaging still intact.

Return Shipping Fees

Return shipping fees are the responsibility of the buyer unless it is a faulty or damaged item.

Postage charges and shipping fees are non-refundable except in cases where returns comprise defective or damaged items.

Faulty or Damaged Items

If your product is received damaged or faulty, notify us within 24 hours of delivery.

To initiate the return, kindly send us clear photos of the damage via email to our customer support at the email address below.

Special Order and Custom Products

Made-to-order, especially ordered, or modified in any way, such as cut-to-size or drilled, items are not returnable except if they were defective or damaged upon arrival.

Change of Mind or Incorrect Orders

If you change your mind or receive an item that is incorrectly ordered then return postage costs will be your responsibility.

Postage is non-refundable.

Get in Touch

If you have any questions or assistance with your return, please contact us:

Address: 77 VIctoria Street,Grimaby,DN31 1 DB United Kingdom

Email: info@stepnosing.co.uk

Phone: 07401774123

Thank you for shopping with Stepnosing. We thank you and are here to serve you better!