Return & Refund Policy

Refund & Returns Policy

At StepNosing, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Below are the guidelines for returns and refunds.

Eligibility for Returns & Refunds

We accept returns and issue refunds for purchases made on our website, subject to the following conditions:

  1. Return Timeframe

    • Damaged/Faulty Items: Notify us within 24 hours of delivery.

    • Other Returns: Contact us within 14 days of receipt. Returns must be completed within 30 days of delivery.

  2. Item Condition

    • Products must be unused, unopened, and in their original condition (as received).

  3. Return Shipping Costs

    • Buyer covers return shipping unless the item is faulty/damaged.

    • Note: Original shipping costs are non-refundable (except for defective items).

  4. Damaged or Faulty Products

    • Report issues within 24 hours of delivery.

    • Provide clear photos of the damage via email for processing.

  5. Custom/Special Orders

    • Made-to-order or modified items (e.g., cut/drilled) cannot be returned unless defective.

  6. Change of Mind or Wrong Order

    • Returns are accepted at the buyer’s expense (shipping costs non-refundable).

How to Initiate a Return

For assistance, contact us at:

We value your trust in StepNosing and strive to resolve all issues promptly and fairly.