Return & Refund Policy

Refund and Returns Policy

We here at Stepnosing want you to be entirely satisfied with each purchase. In case you're not completely satisfied with your order, we're here to assist you. For details on returns and refunds, please review the policy below:

Eligibility for Returns and Refunds

We accept returns and offer refunds for purchases placed through our website, under the following conditions:

Return Timeframe

Any defect or damage must be reported to us within 24 hours from receiving your order.

For return requests based on other reasons, contact us within 14 days from delivery.

All returns must occur within 30 days from the date of receipt.

Items Condition for Return

Items should not have been used, must be sealed with the tag attached, and in their original condition as delivered.

Products must be returned in perfect resale condition with all packaging intact.

Return Shipping Costs

The buyer pays for return shipping costs unless it is a faulty or damaged product.

Postage and shipment fees are not refundable except where returns include defective or damaged products.

Damaged or Faulty Items

If your item arrives damaged or faulty, inform us within 24 hours of receipt.

To begin the return, please email clear photos of the damage to our customer support at the email listed below.

Special Order and Custom Products

Items that are made-to-order, especially ordered, or altered in some way, like cut-to-size or drilled, are not returnable unless they were defective or damaged at time of arrival.

Change of Mind or Incorrect Orders

If you change your mind or receive an item that is incorrectly ordered then return shipping costs will be your responsibility.

Postage is not refundable.

Get in Touch

For any queries or support regarding your return, contact us:

Address: 77 VIctoria Street,Grimaby,DN31 1 DB United Kingdom

Email: info@stepnosing.co.uk

Phone: 07401774123

Thanks for choosing Stepnosing. We appreciate your business and are here to serve you better!