Return & Refund Policy

Returns for items purchased from our website are eligible for a full refund, provided the following conditions are met:

To start the refund process, please contact us at info@stepnosing.co.uk. Returns must be initiated within 14 days of delivery, and the item(s) must remain unopened and in their original condition. Please note that the buyer is responsible for return postage costs, as we cannot refund shipping expenses unless the product is faulty.

For damaged or faulty items, customers must notify us within 24 hours of receipt and provide photographs of the damage by emailing info@stepnosing.co.uk. If the return is due to a change of mind, incorrect item selection, or wrong dimensions, the courier costs will be deducted from the refund, and a 10% restocking fee will apply to all returned products.